Refund & Exchange Policy

Thank you for shopping at Fenari. We invite you to review our policy on refunds and returns.

Definitions

  • Company: Fenari, The Ficus II Plaza Ring, Rd, Peshawar.
  • Goods: Items offered for sale on the Service.
  • Orders: Requests by You to purchase Goods from Us.
  • Service: The Website.
  • Website: Fenari, accessible from (fenari.pk)
  • You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

    Order Cancellation Rights

    You are entitled to cancel Your Order within 10 days without giving any reason. The deadline for cancelling an Order is 10 days from the date on which You placed an order. To exercise Your right of cancellation, You must inform Us of your decision by:
    • WhatsApp: 03275653514
    We will reimburse You no later than 7 days from the day on which We receive the returned Goods.

    Conditions for Returns

    To be eligible for a return, please ensure that:
    • The Goods were purchased in the last 10 days.
    • The Goods are in the original packaging.
    • The Product isn't used or damaged.
    • The Product must have the receipt or proof of purchase.
      The following Goods cannot be returned:
      • Goods made to Your specifications or clearly personalized.
      • Goods which deteriorate rapidly.
      • Goods which are inseparably mixed with other items.

        Exchanges

        Yes, customers can exchange the product with a new one by contacting us. Please reach out to us via WhatsApp to initiate the exchange process.

        Returning Goods

        You are responsible for the cost and risk of returning the Goods to Us. Please send the Goods to:
        Synergyspot The Ficus II Plaza Ring, Rd, Peshawar, 25000
        We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

        Contact Us

        If you have any questions about our Returns and Refunds Policy, please contact us:
        • Phone: 03275653514
        • Email: fenari.pk@gmail.com